Privacy Policy

Introduction

This Privacy Policy explains how ZUDAL TECHNOLOGY PRIVATE LIMITED and its affiliates (collectively referred to as “ZUDAL TECHNOLOGY PRIVATE LIMITED,” “we,” “our,” or “us”) collect, use, share, protect, and process your personal data when you access or use our website https://zudalcollection.in/ (the “Platform”).

You may browse certain sections of the Platform without registering with us. Please note that we do not offer any product or service outside India, and your personal data will primarily be stored and processed within India.

By visiting the Platform, providing your information, or availing any product/service offered, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and applicable service/product-specific terms and conditions. If you do not agree, please discontinue using the Platform.

Information We Collect

We collect personal data when you interact with the Platform, use our services, or communicate with us. This includes, but is not limited to:

  • Basic Information: Name, date of birth, address, contact number, email address.

  • Identity Proofs: Any document shared as proof of identity or address.

  • Sensitive Data (with your consent): Bank account details, card details, payment instrument details, or biometric information (for enabling certain features).

  • Behavioral Data: Your browsing preferences, activities, and interactions on the Platform.

You may choose not to provide certain information; however, this may limit your ability to use certain features or services.

Use of Information

Your personal data is used for:

  • Fulfilling and processing your orders.

  • Enhancing customer experience and personalizing services.

  • Resolving disputes and troubleshooting issues.

  • Notifying you of offers, updates, and new product launches.

  • Detecting and preventing fraud or unlawful activities.

  • Conducting research, surveys, and improving our services.

  • Enforcing our Terms of Use and other policies.

Wherever we use your personal data for marketing, you will have the option to opt out of such communications.

Sharing of Information

We may share your personal data with:

  • Internal Entities: Our group companies, affiliates, and corporate entities to provide access to products and services.

  • Third Parties: Sellers, logistics partners, payment gateway providers, reward program partners, and service providers involved in fulfilling your order.

  • Legal Authorities: Government agencies, regulators, or law enforcement bodies, when required by law, or in good faith to comply with legal obligations, respond to legal requests, or protect rights, safety, and property.

We take care to ensure that third parties follow reasonable security standards to protect your data.

Security of Information

We follow industry-standard security measures to protect your personal data from unauthorized access, disclosure, loss, or misuse. We also use secure servers and encryption where appropriate.

However, please note that data transmission over the Internet is never completely secure. By using the Platform, you accept the security risks associated with online data transmission. You are responsible for keeping your account credentials secure.

Data Retention and Deletion

  • You can delete your account anytime by visiting your profile settings or contacting us at the details below.

  • We may delay or deny deletion requests if there are pending grievances, legal obligations, or unresolved transactions.

  • We retain personal data only for as long as necessary for the purpose it was collected, or as required by applicable law.

  • Certain anonymized data may be retained for research and analytical purposes.

Your Rights

You have the right to:

  • Access, review, and correct your personal information.

  • Withdraw consent for processing personal data by contacting us (see Grievance Officer details below).

Please note that withdrawal of consent will not be retrospective and may limit your ability to use certain services.

Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review it periodically. Significant changes will be communicated to you as required by law.

Grievance Officer

Name of Office: ZUDAL TECHNOLOGY PRIVATE LIMITED
Grievance Officer: BUSARI JOYSMITH (DIN)
Address:
Building No./Flat No.: 20-28-1
Premises: ZUDAL TECHNOLOGY PRIVATE LIMITED
Road/Street: Seethanagaram
Locality: Nadupura Village
City: Visakhapatnam, District: Visakhapatnam
State: Andhra Pradesh, PIN Code: 530044

Contact:
📞 +91 8639195028
📧 zudaltecnologypvtltd@gmail.com

Office Hours: Monday – Friday (09:00 AM – 06:00 PM)